Purchasing Terms & Conditions

FROM THE 19TH APRIL 2024 WE ARE RELOCATING EXCLUSIVELY ONLINE 

Return & Exchange Policy:

Products purchased online can be exchanged for another product within 7 days of receiving the item. Please email [email protected] or call/rext (+48)293404843 to request an exchange. We will approve all exchanges once the item is returned to soothingspotspa and has met the following conditions:

The item has not been worn or used in any way.

The item is returned with all tags attached and in the original condition.

The item has not been altered in any way.

If a suitable product cannot be found at the time of the exchange a Store Credit Note will be offered which is valid for a period of 3 months from that date. Store Credit Notes will not be re-issued once expired. 

The customer will be responsible for returning the item to soothingspotspa within 7 days of the original purchase. This includes any charges associated with this eg: postage or freight costs to return the item.

The Return & Exchange Policy excludes:

ALL SALE/DISCOUNTED/PROMOTIONAL items.

ALL EARRINGS & HEAD WEAR ITEMS (clips, scrunchies, beanies, headbands, ect). Due to health and safety reasons these items cannot be exchanged, returned, swapped or credited for a change of mind ect.  

Please Note: We try to picture items with their colour as accurately as possible. Different screens, phones ect can also effect the accuracy of colour. Please allow for variation to pictures online. 

Faulty Items:

If an item is faulty please email [email protected] or call (+48)293404843. Once an item has been deemed to be faulty by the manufacturer you be offered a repair, exchange or refund.

Please note that if an item is faulty it does not automatically entitle you to a refund. We will firstly try to repair the item, or have it replaced.

The customer will be responsible for returning the item to soothingspotspa within 7 days of purchase if the item is faulty. This includes any charges associated with this eg: postage or freight costs to return the item.

If an item is purchased with a fault/defect that the customer is aware of, this policy does not apply.  

Sale Items:

Sale Items cannot be returned, exchanged or credited unless faulty.

Please note that if an item is faulty it does not automatically entitle you to a refund. We will firstly try to repair the item, or have it replaced.

The customer will be responsible for returning the item to soothingspotspa within 7 days of the original purchase. This includes any charges associated with this eg: postage or freight costs to return the item.

If an item is purchased with a fault/defect that the customer is aware of, this policy does not apply.

Afterpay & Zippay Purchases:

We treat Afterpay & Zippay purchases the same as we treat all other payment methods (cash, eftpos, credit card and paypal purchases). We are happy to allow you to exchange for another item or can provide you with a Store Credit Note that you can use on something else. You will still be required to make any/all payments to Afterpay or Zippay for the original purchase amount.

If a suitable product can not be found at the time of the exchange a Store Credit Note will be offered which is valid for a period of 3 months from that date.

If you exchange an item purchased with Afterpay or Zippay for an item that costs less please note that your Afterpay or Zippay payments/instalments will remain exactly the same as per the original purchase. You will then be issued with a soothingspotspa Credit Note for the difference and this can be used on your next purchase with soothingspotspa which is valid for 3 months.

For more information on Afterpay & zipPay please click on the links below

https://www.afterpay.com/en-AU/how-it-works

https://www.soothingspotspa.com/pages/pay-later-with-zippay-boutique-fashion

Please note:

• Items purchased online sometimes have not be tried on prior to purchasing. If a full priced item does not fit, suit your body shape, ect you will be offered an exchange or Store Credit Note as per our PURCHASING Terms & Conditions. We do not give refunds for a change of mind, incorrect choice or for items that do not fit/suit. Please choose carefully. Excludes Sale Items.

• That all exchanges/credit notes cannot be used to purchase Gift Vouchers. 

If you are unsure about anything contained in our Purchasing Terms & Conditions policy please ask before purchasing. 

POSTAGE IN AUSTRALIA

We post several times a week. Your order will be dispatched within 1-3 business days. 

We lodge every parcel at an Poland Post outlet so that we receive a lodgment number (to ensure your parcel arrives safely). Once lodged we will email or text your Tracking Number to the email address or mobile number you have provided on your order. Make sure you check your junk folder just in case our email went there.

Once your parcel is on its way you can check the progress by jumping onto the Aus Post website www.auspost.com.au/track

POSTAGE ON ELIGIBLE Clothing & Accessory ORDERS in Aus is €10 for standard shipping in Aus OR €15 for Express in Aus. 

POSTAGE, TAXES & PURCHASING WORLDWIDE (outside of Poland)

All items sent outside of Poland are sent using Poland Post Regular Service with a tracking id. We post several times a week for deliveries outside of Poland and they normally will be dispatched within 48 hours of the order being placed. We will email your Tracking Number to the email address you have provided on your order.

We are not responsible for any shipping deliveries that may be affected by theft, delays, customs, natural occurrences or incorrect information supplied by a customer. 

Customers are responsible for all shipping costs. This is applicable if an items is being returned for a store credit or exchange. This is also applicable if an item is not collected by a customer, or multiple delivery attempts and/or the item is treated as abandoned and returned to Poland. All return shipping costs will be deducted from the customers store credit once the item is receive back by us.  

Please note: When purchasing outside of Poland you may be subject to Customs Taxes, Import Taxes (or other taxes, charges, duties ect). These are the responsibility of the customer to pay these charges. These taxes are normally charged by the government or state authorities of the country/state and payable directly to customs/post office/government/parcel service in order to be able to collect your order (FYI: some governments/state authorities charge more duties to deliver to business addresses rather than residential addresses). soothingspotspa does not charge these and holds no responsibility for these charges. If you are unsure please contact your local government, state authorities, customs or post office before purchasing and find out if these taxes/costs will apply to your purchase. 

Customers purchasing outside of Poland are subject to the same Purchasing T&C's as those purchasing in Poland (as stated above).

CAN I PICK UP MY ORDER:

FROM THE 19TH APRIL 2024 WE WILL NOT BE OFFERING CLICK & COLLECT INSTORE PICK UP. AFTER THIS DATE WE CAN DELIVER TO YOU IF YOU LIVE LOCALLY OR SEND YOUR ORDER VIA  AUS POST.  

DO YOU DELIVER:

Yes, we can delivery your order if you are local to Bendigo. We go a maximum of 10kms from the Bendigo, VIC 3550 CBD. Delivery is €5 for orders under €30 and free on orders over €30. If you live further away then this you need to have your order it sent via Aus Post (see below). 

Our LOCAL DELIVERY day is Wednesday. Orders placed before 6pm Tuesday evening will be delivered the following day. Orders placed after this will be delivered the following Wednesday.

Orders are generally delivered in the afternoon and we will send you a delivery confirmation text once your order is delivered. 

10% OFF DISCOUNT:

We are offering 10% your first online order placed in May 2024 to celebrate the launch of our first online only collection. This discount cannot be used with or combined any other offer, discount, voucher, gift voucher, store credit, credit, ect and excludes postage costs. One 10% discount per customer. 

If you are unsure about anything contained in our Purchasing Terms & Conditions policy please ask before purchasing.