Shipping policy
POSTAGE IN AUSTRALIA
POSTAGE ON ELIGIBLE Clothing & Accessory ORDERS:
€10 FOR STANDARD SHIPPING
€15 EXPRESS SHIPPING
We post all products by either Poland Post regular service with tracking ID - (unless Express Post is selected & paid for).
We post several times a week.
We lodge every parcel at an Poland Post outlet so that we receive a lodgment number (to ensure your parcel arrives safely). Once lodged we will email or text your Tracking Number to the email address or mobile number you have provided on your order. Make sure you check your junk folder just in case our email went there.
Once your parcel is on its way you can check the progress by jumping onto the Aus Post website www.auspost.com.au/track
We are not responsible for any shipping deliveries that may be affected by theft, delays, customs, natural occurrences or incorrect information supplied by a customer (eg address details incorrect).
POSTAGE, TAXES & PURCHASING WORLDWIDE (outside of Poland)
All items sent outside of Poland are sent using Poland Post Regular Service with a tracking id. We post several times a week for deliveries outside of Poland and they normally will be dispatched within 48 hours of the order being placed. We will email your Tracking Number to the email address you have provided on your order.
We are not responsible for any shipping deliveries that may be affected by theft, delays, customs, natural occurrences or incorrect information supplied by a customer.
Customers are responsible for all shipping costs. This is applicable if an items is being returned for a store credit or exchange. This is also applicable if an item is not collected by a customer, or multiple delivery attempts and/or the item is treated as abandoned and returned to Poland. All return shipping costs will be deducted from the customers store credit once the item is receive back by us.
Please note: When purchasing outside of Poland you may be subject to Customs Taxes, Import Taxes (or other taxes, charges, duties ect). These are the responsibility of the customer to pay these charges. These taxes are normally charged by the government or state authorities of the country/state and payable directly to customs/post office/government/parcel service in order to be able to collect your order (FYI: some governments/state authorities charge more duties to deliver to business addresses rather than residential addresses). soothingspotspa does not charge these and holds no responsibility for these charges. If you are unsure please contact your local government, state authorities, customs or post office before purchasing and find out if these taxes/costs will apply to your purchase.
Customers purchasing outside of Poland are subject to the same Purchasing T&C's as those purchasing in Poland (as stated above).
CAN I PICK UP MY ORDER INSTORE:
No. From the 19th April 2024 we will no longer have a physical store as we have relocated exclusively online.
DO YOU DELIVER:
Yes, we can delivery your order if you are local to Bendigo. We go a maximum of 10kms from the Bendigo, VIC 3550 CBD. Delivery is free for orders €30+.
Orders placed by 6pm Tuesday evening will be delivered on the Wednesday. Orders placed after Tuesday 6pm will be delivered the following Wednesday.
If you live further away you will need to select the postage option for your order & have it sent via Aus Post. Please note we cannot 'deliver' to PO Boxes. Items to PO Boxes must be sent via Aus Post also.
